FAQs

Frequently Asked Questions (FAQs)

Welcome to our FAQs page! Here, you'll find answers to some of the most common questions about shopping with us. If you have any further inquiries, feel free to reach out!

1. What products do you offer?

At Sadaa.pk, we offer a wide range of fragrances, including perfumes, colognes, home fragrances, and gift sets. Each product is carefully selected to ensure quality and satisfaction.

2. How can I place an order?

Placing an order is easy! Simply browse our website, select the items you wish to purchase, and add them to your cart. Once you’re ready, proceed to checkout, where you can enter your shipping information and payment details.

3. What payment methods do you accept?

We accept various payment methods, including:

  • Credit/Debit Cards
  • Bank Transfers
  • [Insert any other payment methods you offer]

4. Do you offer free shipping?

Yes! We offer free shipping on orders over 5,000 PKR. For orders below this amount, shipping costs will be calculated at checkout.

5. How long does shipping take?

Orders are typically processed within [insert processing time] business days. Delivery times vary based on your location and selected shipping method:

  • Standard Shipping: [insert estimated delivery time]
  • Express Shipping: [insert estimated delivery time]

6. How can I track my order?

Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your package’s status online.

7. What is your return policy?

We have a 14-day return policy. To be eligible for a return, items must be unused, in original packaging, and with proof of purchase. For more details, please refer to our Return Policy.

8. What should I do if my order is damaged or incorrect?

If you receive a damaged or incorrect item, please contact us immediately at sadaascents@gmail.com or WhatsApp us at +923485881879. We will assist you in resolving the issue promptly.

9. Do you offer gift wrapping?

Currently, we do not offer gift wrapping services. However, our products make thoughtful gifts just as they are!

10. How can I contact customer support?

If you have any questions or need assistance, please reach out to us:

  • Email: sadaascents@gmail.com
  • WhatsApp: +923485881879
  • Address: Turab Hospital, 67-4-B/1, Township, Lahore, Lahore 54000, Pakistan