RETURN POLICY

Return Policy for Sadda.pk

At Sadda.pk, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

Return Policy Overview

We offer a 14-day return policy, which allows you to request a return within 14 days of receiving your item.

Eligibility for Returns

To qualify for a return, items must meet the following criteria:

  • Unused and unworn, in the same condition as received
  • With original tags attached
  • In the original packaging
  • Accompanied by a receipt or proof of purchase

Initiating a Return

To initiate a return, please contact us at sadaascents@gmail.com. Returns must be sent to the following address: [Contact on WhatsApp: 03485881879].

Upon acceptance of your return request, we will provide a return shipping label and detailed instructions on how to return your package. Please note that items returned without prior authorization will not be accepted.

Damages and Issues

We recommend inspecting your order upon receipt. If you find that the item is defective, damaged, or incorrect, please contact us immediately so that we can resolve the issue promptly.

Non-Returnable Items

Certain items are non-returnable, including:

  • Perishable goods (food, flowers, or plants)
  • Custom products (special orders or personalized items)
  • Personal care items (beauty products)
  • Hazardous materials, flammable liquids, or gases

Additionally, we do not accept returns on sale items or gift cards. If you have questions regarding the returnability of a specific item, please reach out to us.

Exchanges

For exchanges, we recommend returning the item you wish to exchange first. Once your return is approved, you can place a new order for the desired item.

Refund Process

Once we receive and inspect your returned item, we will notify you regarding the status of your refund. If approved, your refund will be processed to your original payment method within 10 business days. Please be aware that it may take additional time for your bank or credit card company to post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at sadaascents@gmail.com.

Contact Us

For any inquiries related to returns, please do not hesitate to contact us at sadaascents@gmail.com.

Thank you for choosing Sadda.pk. We appreciate your business!